F.A.Q. PAGE

Q: How long will it be before the goods are sent out?

A: If you pay by credit or debit card and you live in the u.k, please allow up to 3 to 4 working days.
International orders allow up to 7 days.

Q: Refund policy

what if I recieve goods and i'm not satisfied?

A: Dont worry... any problems at all, go to our contact page and we will help you and advise you on what to do next. We have a full refund policy for goods if this is what you require. Please notre that return postage is not included! Plus a levy on Non Faulty Goods.

All we ask is that you return goods in the original packaging and they have not been worn.

We acept that in order for you to see what the jewellery looks like, then you will need to try on, but if the jewellery has been worn we will not give an exchange or a refund. And under no circumstances for hygene reasons will we accept the return of earrings, except if proven to be faulty.

Q: Are my card details safe in the checkout.

A: Yes, all details are sent by secure 128 bit encryption. accessorize-with-sandra.com DO NOT have access to this data, it is sent directly to the payment system. They are a secure payment collection service known on the web.

Q: How do I know that the quality of the goods are okay.?

A: All our peices of jewellery are personally inspected to ensure that our customers recieve top quality goods. (GOOD QUALITY JEWELLERY = REPEAT ORDERS)

Q: What if i have a question that has not been coverd here?

A: If you need any help at all and are not sure about anything, go to our contact us page or e-mail page with your question/query. We are here to help you any time! We will try to give a reply within 24 hours.